Terms of Service

Welcome to Rawaab! By using our website and services, you agree to the following terms. Please read them carefully.

Orders

  • All orders are subject to product availability.

  • We reserve the right to cancel or refuse orders for any reason, including stock issues or suspected fraudulent activity.

  • Once your order is confirmed, we will process it as quickly as possible and keep you updated.

Delivery

  • We offer free delivery across the UAE.

  • Delivery typically takes 3–5 business days after your order is processed.

  • We are not responsible for delays caused by the courier or incorrect customer information.

Payments

  • We currently accept Cash on Delivery (COD) only.

  • Payment must be made at the time of delivery.

Returns & Refunds

  • You can request a return within 7 days of receiving your order.

  • Refunds are processed within 2 business days after we receive and inspect the returned product.

  • Items must be unused and in original packaging to qualify for a return.

  • Non-returnable items include products used or damaged by the customer.

Intellectual Property

  • All content on this website, including images, logos, text, and designs, is the property of Rawaab.

  • You may not copy, reproduce, or use any content without our permission.

Limitation of Liability

  • Rawaab is not responsible for any indirect, incidental, or consequential losses arising from your use of our website or products.

  • We do our best to provide accurate product information, but slight differences in color, size, or appearance may occur.

Customer Responsibilities

  • You agree to provide accurate and complete information when placing orders.

  • You agree to use our website responsibly and not engage in any fraudulent or harmful activity.

Changes to Terms

  • Rawaab may update these terms from time to time.

  • Updated terms will be posted on this page, and continued use of our website means you accept the updated terms.

Contact Us

If you have any questions about these terms, feel free to reach out:
📧 Email: info.rawaab@gmail.com
💬 WhatsApp: +971 50 123 4567