Return and refund policy

At Rawaab, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund policy.

7-Day Easy Return

You can request a return within 7 days after receiving your order.

Returns are accepted if:

• The item is damaged

• The item is defective

• You received the wrong product

• The product is not as described

To be eligible for a return:

• The product must be unused

• The product must be in its original packaging

• You must provide proof of purchase or order number

Free Return Service

We offer free return service within the UAE.
Our team will guide you through the return process and arrange the return if needed.

Refund Policy

Once we receive and inspect the returned item, your refund will be processed.

• Refund processing time: within 2 business days

• Refunds will be issued according to the original payment method (Cash on Delivery orders will be refunded through bank transfer or another agreed method).

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or damaged products caused by the customer

• Items returned after 7 days of delivery

How to Request a Return

To request a return, please contact us with your order number and issue details.

📧 Email: info.rawaab@gmail.com
💬 WhatsApp: +971 50 123 4567